Refund policy

Returns & Exchanges
As we provide array of Products and Services, please contact us at admin@abigaharu.com and Our Team will assist you with your request. Alternatively, you may contact us via the link in our website. Your understanding is much appreciated.

If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abi.agarwood@gmail.com.

 

Shipping
Due to high volume shipments, we cannot alter, add or remove anything to/from your order once you have placed your order. Please carefully fill out your personal details as requires at checkout to prevent any postal delays.

 

Delivery
The company is not liable for any damages that may occur to the products while they are in the possession of third-party couriers. Once the items leave our facility, they are under the care of the courier service, and we cannot control their handling or transportation processes. We recommend that customers review the courier's policies regarding claims for damages or loss, as any issues that arise during shipping must be addressed directly with the courier. Your understanding of this policy is appreciated, as it helps ensure clarity regarding our responsibilities during the shipping process.